Shiprite Software, Inc. Support Services: 2008 Carrier Rate Updates

Shiprite Software, Inc.
1312 Genesee St.
Utica, NY 13502

Customer Service:
M-F 10:00am - 7:00pm EST
Limited Support:
Sat 10:00am - 3:00pm

ph. 315.733.6191
fax. 315.733.6194

ShipRite™ Software Support Services:
2008 Carrier Rate Update

Update V10.6.28 for the 2008 Carrier Rate Update is now available. Also included with this update is our integration with UPS WorldShip versions 9 and 10. If you do not have V10 yet, just load V9.0. Here are your CRITICAL TASKS for this update:

TASK #1: Update rates for UPS/FedEx/DHL
TASK #2: Update your Accessorial Charges for UPS/FedEx/DHL
TASK #3: New Holiday Date List
TASK #4: Verify you have the new rates
TASK #5: Upgrade to UPS Worldship v9 or 10.
TASK #6: View release notes to see what is new.

The DUE DATE IS NOW!
You must perform this update now or you will be giving a gift of lower rates to your customers at your expense.

	INSTRUCTIONS TO PERFORM MANDATED TASKS
TASK #1 TASK #2 TASK #3	The first 3 tasks above are accomplished by performing your program update on your ShipRite server. If you have a network, make sure ShipRite is closed on all stations. To PERFORM THE 2008 CARRIER RATE UPDATE IN SHIPRITE: Backup your ShipRite™ database. (See FAQs if you do not have a backup routine). Do NOT update until you have performed a backup. Start ShipRite on your ShipRite server from the main menu. Go to "END OF DAY (EOD)" and then click on "PROGRAM UPDATE" in the top, right corner. When it is finished downloading, a "CLOSE" dialog box will appear. Choose to "CLOSE" the program. Exit then restart the program. Answer "YES" in the dialog box to load the update. Click on the "INSTALL" in the dialog box. The update will now install. After the files have finished extracting and the installation is complete, restart the program. You have now completed the update. If you experience difficulties trying to update using EOD, try this method before contacting support: Close Shiprite program on all your computers before performing this update. Download the Update: Click <Run> button when prompted. Follow instructions on the screen. TASKS #1, #2 & #3 ARE NOW COMPLETE.
TASK #4	Verify that you have the new rates with the updated 2008 rate chart. This verification will come in 2 parts. Verify the shipping rates are correct. Verify the Accessorial Revenue charges are correct. TASK #4 IS NOW COMPLETE.
TASK #5	To PERFORM THE UPGRADE TO UPS WORLDSHIP V9 & V10: This is an important part of this update! Although you may continue to use UPS Worldship 8.0 and do nothing now, we will not support WorldShip 8.0 any longer. If you have a problem with WS8, we will not help you until you have updated to WorldShip V9.0. WorldShip V9 and V10 have some significant changes. One of the more popular features is that UPS will VERIFY all shipments for CORRECT ADDRESS and validate the service. CLICK HERE FOR FULL INSTRUCTIONS TO UPGRADE UPS WORLDSHIP PLEASE NOTE: Our instructions are easy, detailed and comprehensive. Anyone should be able to follow the instructions. HOWEVER, we understand that some people will not want to go through the procedure. If that is the case, you may contact ShipRite by filling out the support ticket form on our contact page to make an appointment for us to log in and do it for you for a service fee of $75.00.
TASK #6	Finally, you should always review the release notes on any and all updates we do.