ShipRite™ Software Support Services:
Lynk Credit Card Processing

This information is for the proper use and installation of Lynk Systems and to enable embedded credit card processing in ShipRite V10 Global Connect. This document, which was attached to the latest revision of the ShipRite v10. Lynk Systems, is supported in this version and can be used and installed as follows:

A. INSTALLATION

There are two important files that are contained in the C:\Shiprite folder that will allow the Lynk Systems to operate correctly. They are as follows.

Lynk Channel.dll
registerLynk.bat

Both of these files will be in the C:\shiprite\ folder on the Shiprite PC. If you are running a network, you will find the above two files in the C:\Shiprite folder on the server. If you are going to use the Lynk Credit card processing on the workstations as well as the server, you will need to copy the above two files to the C:\Shiprite folder on each machine you will be running credit card processing and install as shown below.

There are two ways to ensure that that Lynk Systems COM object is installed correctly:
1. RegisterLynk.bat: This is a simple batch file that was created to register the .dll file in an easy manner. Simply double click on the registerLynk.bat file, and you should get a message box that looks like the one below.
2. Manually registering the .dll: The way to manually register the COM object is as follows: Go to "Start," click on "Run." Then type the following exactly:

“regsvr32 “C:\shiprite\LynkChannel.dll”

in the run window. Press "Okay." This should also give the following message box:

If you have a network setup, you need to double check your firewall settings because this could prevent the program to properly use the LynkChannel.dll and send and receive the necessary information.

B. SET UP

First, you will need to contact Lynk Systems. They will make you a welcome packet and send all of your required information.

This information is then placed in the setup of ShipRite. You can get to this by going to “Setup->General Setup Options.” Click on "Global Features." There will be an item labeled “Form – Lynk Systems Setup”

Once all of the information is entered and the Lynk Channel.dll is installed you are ready do begin processing Credit Cards through Lynk in ShipRite.

There are two interesting things to note on the setup:

First of all, there is a field for the host URL for Lynk-Systems. By default, this url should be https://tf.lynk-systems.com/LE0100447Pmt. Please double check that this URL hasn’t changed in the information provided to you by Lynk Systems.

Also, there is a Yes/No Radio button, for Skip CVV2 number. If you do not want to enter a CVV2 number on credit card transactions, you can simply select "Yes." Now, when you are at the Credit Card screen, the second you finish Swiping a Credit Card it will perform all of the connections and finish the sale for you. If you are manually entering the credit card information then it will be the exact same process.

C. USAGE

With this release there are two ways to use Lynk System to process Credit Card information, Sales and Refunds. Instructions to perform both operations are below.

1. Sales: The way to do a credit card sale is almost identical to the process that was previously used in ShipRite to denote the difference between Cash, Check and Charge for reporting purposes. Just like before in the Payment Master screen you would need to select "Credit Card" (the credit card icon from the sales screen.) (Consult the manual Chapter 7 section if you can’t make it this far)

After clicking "Credit Card," you will see the following screen:

From this screen, if you have a Credit Card reader and it has been configured correctly per the documentation located on the support website, you can simply swipe the card and it SHOULD auto fill this all of the information with the exception of the CVV2 number.

If this information does not load correctly, you can manually change the data and make sure it is correct. Press the "Sales: Connect to Lynk” button. With transactions completed this way, the entire Credit Card track is being sent to Lynk.

(Note that the CVV2 number is found on the back of the credit card, if you look on the back of the card above the signature line, is a 7 digit number. For example “0093 056” , the 0093 corresponds to the last 4 digit number of the credit card. And the three digits, in this case ‘056’ is the CVV2 code.)

(Also note that the CVV2 code for American Express cards is 4 digits long, and is NOT accepted by Lynk Systems. If this is left blank the transaction will still be accepted, but the transaction fee is slightly more. See your Lynk welcome kit, or contact your Lynk representative for more information.)

If you don’t have a Credit Card reader, you can manually enter in all of the above information. The process will go through identically, but once again, a slightly higher transaction fee will apply. (Check your Lynk welcome kit, or contact your Lynk representative.)

You should now see a small simple confirmation message box informing you the the status of the transaction, or whatever corresponding error messages that Lynk Systems may have returned from their servers.

*** The only error that we have received from Lynk, was a "Server Timed Out" error. If this error happens to come up, simply try the transaction again, and it will eventually go through there server. (The most times we have had to try a sale is 2.)

You will now be sent back to the Point-of-Sale and two receipts will be printed. Both will have a place for the customer to sign, and contain the last 4 digits of the credit card and the OrderID (this is important for refunds/credits)

2. Refunds/Credits: Refunds are done in a simple way. You have to have the exact OrderID from Lynk systems. This number can be found on the original receipt. The refund amount can not be more than the actual charge. The exact steps to perform a refund/credit are as follows:

• Print the invoice you are refunding.
• Pull up the customer’s name through customer lookup.
• Enter "-1,"
• Hit the "Quantity" button.
• Enter the amount to be refunded.
• Hit the "Change Price" button.
• Type the in the sku of the item to be refunded.
• Click on the "Receipt" button. This will bring you to the refund screen:

These are all required fields: Enter Name & Address Enter Phone # Enter the Invoice # Enter an Explanation in the "Explanation for Return" field. Enter the dollar amount found in the "Amount to be Refunded" field in the "Charge Card Refund" field.

Tabbing out of the "Charge Card Refund" field willl lead you to the following screen:

• Enter in the OrderID, and hit “Refund: Connect to Lynk.” You should now see a small simple confirmation message box informing you the the status of the transaction, or whatever corresponding error messages that Lynk Systems may have returned from their servers.
• After entering this you will be taken back to the "Refund Screen." Choose "Save" when prompted, choose "Preview Report."

***Note: As it stands now, refund/credits can only be done on accounts due to the inherent security of the point-of-sale. This doesn’t allow you to process transactions of any kind with no sales information, unless it is done on an account.

For making credits to an account:

• Pull up the customer and then immediately go into the "Payment" screen.
• First, hit the "Apply Credit to Account" button. You can now enter the amount to be paid on the account in the "Credit Card" field.
• Next, you can tab out of the field, and to be taken to the normal credit card sale screen. You can then swipe the credit card and finish the transaction.

D. EXTRA

For additional information, you can go to http://lynkvt.com for more information. You can also login to look at the transactions that have gone through the system.